Americans’ busy lives cause them to place a high value on convenience. While chores like shopping, banking, and travel planning have become far easier, managing one’s health is an area that hasn’t traditionally been known for convenience.
People can struggle to get on their primary healthcare providers’ busy calendar or endure long wait times at walk-in clinics for common conditions like erectile dysfunction or a urinary tract infection. Even after the appointment, picking up any necessary medications can be yet another inconvenience. The pandemic accelerated the adoption and proliferation of telehealth, and today services like Amazon Clinic have changed how people can receive quality healthcare.
While Amazon Clinic isn’t the only service of its kind available to patients, it is the only one backed by the unmatched reach and scope of one of the leading consumer sites in the world.
So how does it work? Amazon Clinic is an accessible virtual health service that allows customers to choose from a group of licensed third-party telehealth providers. Clinicians can address common healthcare concerns like pink eye, COVID-19, or period cramps, with simplicity through an intuitive design and easy-to-follow instructions.
The new approach eliminates the need to make an appointment altogether. The customer answers a series of prompts, then the interface guides customers to a page providing detailed information on one of over 30 conditions. On that same page, patients compare treatment options offered by various US-licensed providers.
Amazon Clinic is positioned to overcome the significant challenge of building familiarity and trust among patients because it delivers quality virtual care in a way that mimics the Amazon shopping experience they are likely familiar with. The process is quick and hassle-free for both the patient and the provider; patients can easily explain their concerns with a few clicks, and clinicians can seamlessly offer prompt care. Pricing is upfront and transparent, guaranteeing that the patient has visibility of the consultation’s cost prior to committing to their visit.
In a world that prioritizes convenience without sacrificing quality, Amazon Clinic brings a new level of accessible, patient-centric healthcare from a company that has already transformed the customer experience in countless ways.
This post was created by Amazon Clinic with Insider Studios.